Associate Account Manager
Chicago, IL

About Tock

Tock is the only all-in-one system for reservations, takeout, delivery, and events. Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

Tock’s explosive growth:

  • Awarded Fast Company's "Most Innovative Companies" for 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge
  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards and WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

Job description

As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis and customer success on Tock’s platform. The ideal candidate has a proven track record of being detail oriented, demonstrates excellent communication skills and has the ability to problem solve in a fast-paced environment.

What we're looking for

  • Bachelor’s Degree
  • At least 1-2 years of account management/customer service in B2B software (SaaS preferred)
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Strong communication and interpersonal skills
  • Must possess strong analytical, problem-solving, and writing skills
  • Experience analyzing data and presenting results
  • Strong work ethic and high level of professionalism
  • Experience using Salesforce and G Suite

What you’ll do

  • Assist with multiple implementations, while maintaining on-time deliverables
  • Develop new customer project plans and keeping them up-to-date
  • Partner with Account Managers on customer calls and related follow-up
  • Play an integral role in transitioning customers from implementation to launch
  • Monitor customer success, identify any risks, and present solutions
  • Organize, investigate, and resolve issues in a timely and effective manner
  • Conduct periodic client satisfaction follow-ups

Benefits & Perks

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave
  • Commuter benefit in the form of pretax (US)

How to apply

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.
Apply now