Business Development Manager
Chicago, IL

About Tock

Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. This includes a robust reservation, pickup and delivery, guest, and table management system for businesses of all sizes.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005—now a perennial Michelin three star and widely considered one of the best restaurants in the world. From the start they were spending an average of $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations, problems Nick wanted to solve. Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to do just that — to design and develop a new, robust reservation platform to change the way people around the world search, book, and dine.

Tock’s explosive growth (as of May 2020):

  • Awarded Built In’s “2020 Best Places to Work”
  • Announced Tock’s platform will be powering JP Morgan Chase’s new Dining Program
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed almost $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

Job description

As a Business Development Manager, you will join a high-paced team working in various roles including new business lead generation, managing full-cycle sales processes, overseeing implementations (e.g., project management), and building lasting relationships with our customers to ensure their success on Tock’s platform. The ideal candidate has a proven track record in revenue-generating roles, is detail-oriented, demonstrates excellent communication skills, and has the ability to problem solve in a fast-paced environment.

What we're looking for

  • Bachelor’s Degree
  • At least 3-5 years of sales or account management B2B software experience (SaaS preferred)
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Strong communication and interpersonal skills
  • Must possess strong analytical, problem-solving, and writing skills
  • Experience analyzing data and presenting results
  • Strong work ethic and high level of professionalism
  • Ability to manage multiple projects concurrently and meet deadlines
  • Experience in Salesforce pipeline management and reporting
  • Google Suite experience

What you’ll be doing

  • Building and expanding customer relationships to expand Tock’s growth
  • Reviewing customer performance and providing insights into best practices
  • Prospecting, qualifying, generating, and following up on leads, as well as setting meetings and product demonstrations for the business development team
  • Developing project plans and overseeing new customer onboardings
  • Organizing, investigating, and working with Tock support teams to resolve issues in a timely and effective manner
  • Assisting with drafting business plans, sales pitches, presentations, reference material, and other documents as required
  • Working closely with staff across departments to implement growth strategies

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.
Apply now