Design Manager, Customers
Chicago, IL or Remote

About Tock

Tock (a wholly-owned subsidiary of Squarespace) is the only all-in-one system for reservations, takeout, delivery, and events. Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world's most iconic businesses — to share their stories with the world. Squarespace's team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about.

Tock’s explosive growth:

  • Awarded Fast Company's "Most Innovative Companies" for 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge
  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards and WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

About the position

As a Design Manager on the Customers team, you’ll lead and grow the design team (currently a group of 4), shape product strategy, and help build and maintain a strong, inclusive, supportive, and curious design culture within Tock. You’ll join as the first design manager on this team, meaning you’ll have plenty of responsibility and opportunity to shape our team and how we work. You’ll partner with your design teammates to help them deliver beautiful solutions to the complex problems facing our customers, from an all-in-one reservation, event, and takeout system to powerful payment and financial tools to personalized guest management. You’ll learn about their career aspirations and help them grow as designers, working closely with them to address individual feedback and level-up within our team.

More about the Customers team: Chefs and restaurateurs are willing to innovate in the kitchen, drill service to perfection, and spend gobs of money on the design and decor of their space, but often forget that business operations and innovation are just as critical as the food they serve and hospitality they provide. And that’s exactly what our Customers team is responsible for. We’re helping businesses run better businesses. We’re creating powerful, transformative, and easy-to-use tools that challenge the status quo and change how restaurants, wineries, and culinary businesses operate—dramatically for the better.

The Design Manager position can be located in Chicago or work remote from anywhere in the USA.

All Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

What we're looking for

  • At least 5 years of experience designing and shipping products with a portfolio to demonstrate
  • At least 2 years of experience leading and growing design teams and shaping product strategy
  • Strong verbal and writing communication skills

What you'll do

  • Develop healthy working relationships with Product Designers to support the success of their projects as well as their continued development as designers
  • Collaborate with Product, Design, and Engineering leads to shape product strategy
  • Provide candid, constructive design feedback throughout the evolution of a project, always pushing for the best and ensuring our design principles, brand identity, and design system are followed
  • Push designers to iterate often and ship quickly while always advocating for quality
  • Regularly meet with your Engineering Manager counterparts to build a strong bridge between our two teams
  • Partner with our Product Managers, our Director of Design, and other product leaders to form a strong understanding of our company’s strategic vision
  • Motivate and inspire Product Designers with that vision and champion how our roadmap and the work you oversee plays a vital role in that vision
  • Identify and share opportunities for growth with the designers you manage and create clear, actionable goals that help them meet those expectations
  • Develop a strong, inclusive, supportive, and curious design culture within Tock
  • Create an environment that attracts and nurtures great talent
  • Support our Director of Design and other Design Managers with recruiting awesome teammates

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free snacks in Chicago office
  • Education reimbursement
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.