Join Tock

We are an extremely passionate group dedicated to changing the world of reservations.

Hospitality Manager — Chicago, IL

About Tock

Tock is changing the way restaurants, wineries, and culinary event organizers run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Knowing there had to be a solution, Nick started work on a new reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of April 2019):

  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards
  • Announced an exclusive partnership and integration with WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 23 countries operating in 100+ cities
  • Has now processed over $450 million in prepaid reservations
  • Named one of 2019's 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

Job description

Tock is looking to expand our Hospitality Team and we need a thoughtful and dedicated Hospitality Manager to join our growing support staff. You will be tasked with providing product guidance and working to resolve a variety of issues. As the face of Tock, you will be front and center of customer success, filtering issues and brainstorming solutions with members of all internal teams.

As the first line of assistance to our worldwide community of restaurants, wineries, bars, and hotels, you will quickly become a service industry expert. This means you are not just an ordinary support provider, but you will help shape the future of Tock by working closely with our designers and engineers to constantly improve our product and services.

What we're looking for

  • Experience in a customer-facing role
  • A quick learner with the ability to multitask in a fast-paced environment
  • Outstanding communication and interpersonal skills
  • A strong work ethic with a high level of professionalism
  • Detail oriented writing skills
  • A customer-centric problem solver

What we'd prefer

  • 3 years of customer-facing experience preferred
  • Bachelor’s Degree
  • Understanding of terminology used in the hospitality industry
  • Experience using CRM, preferably Salesforce
  • Flexibility & open availability for scheduling
  • Foreign language communication skills, specifically Spanish

What you’ll do

  • Manage incoming case volume and help resolve customer issues
  • Meet and maintain service level agreements
  • Collaborate with internal teams to identify and manage customer success
  • Collect customer feedback and share findings across Tock product and engineering teams
  • Take part in a rotating on-call schedule (including nights and weekends)
  • Provide quality assurance for new features being released
  • Initiate and coordinate escalation and incident management

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave
  • Free daily lunch
  • Nitro coffee on tap

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.
Apply now