Join Tock

We are an extremely passionate group dedicated to changing the world of reservations.

Implementation Engineer — Chicago, IL

About Tock

Tock is changing the way restaurants, wineries, and event organizers think about and run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Tock was founded with the idea there was a better way for guests to book reservations. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star, and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Nick started work on a crude reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of December 2018):

  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards
  • Announced an exclusive partnership and integration with WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 21 countries operating in 100+ cities
  • Has now processed over $402 million in prepaid reservations

What we’re looking for

  • Bachelor’s Degree
  • At least 3 years of software development expertise in B2B software (SaaS preferred)
  • Experience building and managing multiple customer installations
  • Ability to code and maintain software tools in Java or Python
  • Ability to implement web-based applications using JSON based REST APIs
  • Ability to implement JS app/widgets for web applications
  • Skilled at either Windows or Unix server administration
  • Skilled at analyzing data and providing answers to ad-hoc customer questions using SQL
  • Skilled in TCP/IP networking and network configuration
  • Ability to manage scripts and tools for data transfer necessary for implementation
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Great communication and interpersonal skills
  • Must possess strong analytical, problem-solving and writing skills
  • Strong work ethic and high level of professionalism
  • Experience using Salesforce will be preferred

What you’ll do

  • Write code to build re-usable data import, installation tools to enhance the growth of the company
  • Work closely with the Engineering team to enhance the architecture for large-scale and fast-paced growth
  • Analyze customer's requirements and provide technical solutions for a smooth transition to Tock
  • Manage the new customer implementation and onboarding process from start to finish
  • Enable smooth hand over from implementation to technical support
  • Collect customer feedback, feature requests, and share findings across Tock Product and Engineering teams
  • Organize, investigate, and resolve issues in a timely and effective manner

What we offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Pre-tax transit benefit
  • Paid time off
  • Paid parental leave
  • Free daily lunch
  • Nitro coffee on tap
  • BYOD (bring your own dog) to work

Interested?

Please submit your resume and cover letter using the link below.
Apply now