Sales Operations Manager
Chicago, IL

About Tock

Tock (a wholly-owned subsidiary of Squarespace) is the only all-in-one system for reservations, takeout, delivery, and events. Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world's most iconic businesses — to share their stories with the world. Squarespace's team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin, Los Angeles and Portland. For more information, visit www.squarespace.com/about.

Tock’s explosive growth:

  • Awarded Fast Company's "Most Innovative Companies" for 2021
  • Awarded Built In’s “2021 Best Places to Work”
  • Awarded America’s Hottest Brands of 2020 by AdAge
  • Announced an exclusive partnership and integration with Chase Pay & Ultimate Rewards and WineDirect
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
  • Named one of 2019's 50 Startups to Watch

Job description

Tock is looking for an experienced Sales Operations Manager to join our Sales team. In this role you will report directly to our Director of Sales and partner with finance and marketing leadership to develop and track revenue forecasting, team performance, and KPIs to drive visibility across the organization. You will serve as the point of contact for the sales organization for process and data related questions. The ideal candidate has extensive B2B software sales experience, is detail oriented, analytical, and has the ability to problem solve in a fast paced environment.

All Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.

What we're looking for

  • Bachelor's degree required; technical or business-related field preferred
  • 3-5 years of sales management or sales operations required
  • Must be Detail Oriented
  • Must be a quick learner with the ability to multi-task in a fast-paced environment
  • Strong communication and interpersonal skills
  • Must possess strong analytical, problem-solving, and writing skills
  • Experience analyzing data and presenting results
  • Must be detailed oriented with a strong work ethic
  • Ability to manage multiple projects concurrently and meet deadlines
  • Experience in Salesforce pipeline management and reporting
  • Advanced spreadsheet skills
  • Google Suite experience
  • Ability to work full time in our Chicago office when it reopens
  • Experience with SQL a plus

What you’ll do

  • Developing and maintaining daily, weekly, monthly and quarterly reports and Key Performance Indicators
  • Preparing Quarterly Business Review presentations
  • Partnering with Sales Leaders to create and maintain sales forecasting models
  • nd data
  • Assisting the Sales Leaders with Pipeline and Opportunity inspection
  • Analyzing customer retention and upsell analysis
  • Ensuring all new customer billing is accurate
  • Ensure data quality and cleanliness within sales systems
  • Reporting marketing and sales campaign results
  • Organizing and maintaining sales collateral for access by reps
  • Running monthly sales representative commission reports
  • Building ad hoc reports to support sales leadership

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free snacks in Chicago office
  • Education reimbursement
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.