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Tock Support

Achieve more with best-in-class support

Tock’s customer service team works with some of the best restaurants in the world. Manage and grow your business at every stage with data-driven insights and high-touch support.

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  • Get up and running with ease

    Whether you’re opening a new business or transitioning from another system, Tock’s support team will ensure you don’t miss a beat. Onboarding is fast and easy.

  • Maintain your data and your covers

    You’ve worked hard to build a guest network. Easily transfer over all of your information and data, and get your offerings live quickly.

A tablet view of Tock’s software with a pop-up showing contact information for Tock support and shows various ways users can get in touch.
  • World-class support

    You work nights and weekends. So we do. Get fast responses when you need them from a knowledgeable team of hospitality experts.

  • Chargeback coverage & fraud prevention

    Credit card disputes take time you don’t have. With the help of Tock’s dedicated fraud prevention team, you’re protected for up to $25k.

  • Grow with Tock

    Tock adapts to the ever-changing demands of the hospitality industry, enabling you to navigate challenges with confidence and make the best decisions for your business.

An example of Tock’s training classes on a web page titled, ”Tock Academy”. There are examples of bookable training classes layered above this. The first says, “Admin/Manager Training. Join a group training and learn how to customize offerings, add new experiences, update availability review reports and track...” with a button that says, “Book now”. The second says, “Host/FOH Training. Join a group training and learn how to master timeline and service controls. Book, edit, and reschedule reservations. Seat parties. Move tables...” with a button that says “Book now”.

All the tools you need to succeed

  • Chat support from your dashboard

  • Continued support with Tock Academy

  • Email and phone support

  • Monthly webinars

  • Help center articles

  • Seamless onboarding and data transfer

  • Dedicated account manager

Tock office space with employees walking and taking meetings

Explore Tock's other key features...



Resources to run a better business

  • Restaurant Marketing 101: A practical guide for hospitality

    Read More
  • Cover Image for Digital marketing for restaurants

    Digital marketing for restaurants

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  • Cover Image for 10 restaurant marketing ideas to jumpstart your restaurant’s marketing strategy

    10 restaurant marketing ideas to jumpstart your restaurant’s marketing strategy

    Read More

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