Tock Help Center

I need help with my reservation.

While we provide the technology for our partners, we cannot take any action on their behalf. If you have questions or need help with your reservation, we recommend contacting the business directly. You can find their contact information on your reservation confirmation in your profile, or in your reservation confirmation email.

Can I cancel my reservation?

Free reservations can always be cancelled through Tock.

Some paid reservations and events can be cancelled through Tock, but each business has their own cancellation policies.

If cancellation is available for your reservation, you will be able to cancel it from the reservation confirmation in your profile, or from within your reservation confirmation email.

Can I transfer my reservation?

Transferring allows you to give or sell your reservation for any amount up to the original purchase price.

Some paid reservations and events can be transferred through Tock, but each business has their own transfer policies.

Tock To Go orders cannot be transferred. Reservations with discounts cannot be transferred, and only one transfer can be in progress at any time.

If transferring is available for your reservation, you will be able to transfer it from the reservation confirmation in your profile or by clicking “Manage” from within your reservation confirmation email.

Why do I get charged when adding a credit card?

Adding a credit card may require a small test charge to validate your account. Don't worry, this is a test charge that will disappear after confirming your account.

I have a question about my deposit

Please contact the business for any questions related to reservation deposits. You can find their contact information on your reservation confirmation in your profile, or in your reservation confirmation email.