Important Guest Notice: Reservation Security & Verification Policy
Dear Valued Guests,
To protect our diners, prevent unauthorized reservation reselling, and preserve the integrity of our booking system, KUSAKABE has updated our reservation verification protocols. ALSO UNTIL FURTHER NOTICE, ONLY PARTIAL PRE-PAYMENTS ARE REQUIRED TO MAKE A BOOKING WITH US THROUGH TOCK. ALL GUESTS ARE REQUIRED TO PAY THE REMAINDER BALANCE AT OUR RESTAURANT.
We kindly ask all guests to review our security policy below prior to booking or arriving for service.
1. Third-Party Brokers & Reseller Policy
KUSAKABE does not partner with or honor reservations purchased through third-party brokers, reseller marketplaces, or social media platforms (including Xiaohongshu / Red Book, WeChat, or unauthorized concierge services).
Invalid Bookings: Reservations purchased through unauthorized third parties are strictly invalid and subject to immediate cancellation without entry.
Account Banning: Accounts and guests associated with fraudulent bookings, stolen credit card usage, or unauthorized reselling will be permanently blocked from making future reservations across all of our restaurant locations.
2. ID & Credit Card Verification at Check-In
To ensure every reservation belongs to the guest dining with us, our host stand team enforces strict verification upon arrival:
Required Documentation: A valid government-issued photo ID and the physical credit card used for prepayment must be presented at check-in for all Tock reservations.
Name Match Requirement: The primary name on the physical ID and credit card must match the primary contact name on the Tock reservation.
3. Reservation Confirmation & Contact Outreach
Our service team contacts guests in advance to confirm seating details:
Guests who do not respond to our confirmation attempts by phone, email, or text message—or whose contact details are found to be invalid—will be required to present matching physical ID and credit card upon arrival before being seated.
4. On-Site Compliance & Payment Policy
If the required identification and physical credit card do not match the booking details upon arrival:
The original online prepayment will be refunded on the spot.
An alternative physical payment method (in the dining guest's name) will be required at the host stand prior to seating.
Thank you for your understanding, cooperation, and continued support in keeping our dining room and reservation system secure for everyone. We look forward to welcoming you to KUSAKABE.
<Available Promotions>*
Tuesdays through Thursdays only: 18 courses Omakase $195 (Original price $210)
Sunday Late Night: 18 courses Omakase $195 (Original price $210)
Premium Sake Pairing - $166 (Original price $195)
Petite Sake Pairing - $124 (Original price $145)
Omakase Wine Pairing - $158 (Original price $185)
Petite Wine Pairing - $94 (Original price $110)
Sake Flight - $68 (Original price $80)
Wine Flight - $60 (Original price $70)
*Reservation through Tock Only
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Please let us know if you have any food allergies or dietary restrictions in advance.
20% Service Charge and 5% SF Mandate will be added on your bill automatically.
If your party size is more than 11 guests or if you are considering a buyout, please contact us at info@kusakabe-sf.com.
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Bar Seating Policy
Please note that our bar seats are available for parties for up to three guests. As we have limited capacity as well as high demands for bar, we cannot guarantee that guests will be seated there although requested. We prioritize the bar for reservations made earliest in advance. You may prioritize bar seating requests with a bar fee of $20 per guest. If we have multiple large up to 4 guests parties, we may have to ask a large party to be seated at the bar. We will do our best to accommodate our guests requests.
*PLEASE READ our website policies for more details. https://kusakabe-sf.com/restaurant-policy/
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Gift Card Policy
Currently, our gift cards (including e-gift cards) can be used at the end of dinner when guests pay the bill. We are aware that the Tock reservation system requires prepayment, and you cannot apply gift cards during this process because they are different systems.
If you would like to apply your gift card amount to your Omakase payment, please book through our other reservation system, Sevenrooms, and present your gift card when you receive the bill at the end of your meal. Sevenrooms is accessible from our website: www.kusakabe-sf.com
However, if your billing amount exceeds the gift card amount, such as for drinks and à la carte items, you can book through Tock and use the gift card. If you didn't use up the entire card amount, you can use the remaining balance on your next visit.
We truly appreciate your understanding.
