Last updated September 19, 2023
The Information Tock Collects, and How Tock Collects It
When you create an Account, make a Tock Reservation, or place or pay for an order in-person
When you register for an Account on Tock, you provide information about yourself, including your name, email address, phone number, physical address, birthday and other important dates, company name, job title, a photograph, credit card information, cuisine and hospitality preferences, and dietary restrictions, including allergies and aversions. If you register for an Account using a third party, such as Google or Facebook, you authorize us to collect and use any information that you agreed such third party could provide to us in your privacy settings with such third party. You can modify your privacy settings with such third party directly.
When you make a Tock Reservation, we collect information about your transaction, including the name and location of the restaurant, bar, winery, brewery, or other venue (“Business”) with which you made the Tock Reservation, the date and time of your Tock Reservation, your credit card information, and the amount you pay.
When you place or pay for an order in-person through Tock, we collect information about your transaction, including the name and location of the Business at which you order, the date and time at which you order and pay, the experiences or items you order, your credit card information, and the amount you pay.
When you communicate with the Tock team
When you communicate with us through the Site or via email or text, we keep a record of your communications.
Through cookies and other automatic data collection technologies
Tock uses automatic data collection technologies to collect information when you visit and use the Site. Information collected by Tock through these technologies includes your IP address, the city in which your IP address is located, the type and version of browser you are using, the website from which you came, your language preference, and the way in which you interact with the Site. The technologies we use for automatic data collection include:
We do not require you to provide us with information to gain access to the Site; however, you may not be able use certain features, products or services (including, without limitation, the Service) unless such information is provided. You hereby consent to our collection of your information as outlined herein. To learn about how to opt out of having your data collected, please see “How to Opt Out of Having Your Information Used or Shared” below.
How Your Information Is Used by Tock, and With Whom Tock Shares It
We use the information that we collect about you or that you provide to us, including any personal information, (i) to present the Site and its contents to you; (ii) to provide you with information, products or services that you request from us; (iii) to provide you with notices about your Account; (iv) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (v) to notify you about changes to the Site or the Service; (vi) to alert you to new developments, features and enhancements to the Site or Service and events of interest; (vii) to allow you to participate in the interactive features of the Site; (viii) to solicit feedback from you; (ix) to make updates to and to “debug” the Site or the Service; (x) to fulfill any purpose for which you provide it; and (xi) for any other purpose with your consent.
To the furthest extent permitted by law, by voluntarily providing us with your email address and phone number when you create an Account or at any other time, you are expressly opting-in to receive email, text messages (SMS and MMS) related to your Tock Reservations from Tock and Businesses, and push notifications from Tock relating to the Site and Services. You will have the opportunity to avoid receiving text messages related to a Tock Reservation when creating the Tock Reservation. When you provide your email address and phone number to Tock, you warrant that you are the current subscriber or authorized user of such accounts. You acknowledge that emails, text messages, and push notifications may be sent using automated technology, and that text messages between you and a Business relating to a Tock Reservation you made are not promotional messages. You acknowledge and agree, without limitation, that all agreements, notices, disclosures, and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing. You further acknowledge and agree that messaging and data rates may apply and that you are solely responsible for paying such rates. Please contact your mobile phone carrier for details. To revoke your consent to receiving communications from Tock and/or Businesses, you agree to follow the opt-out procedures provided below.
If you opt in to using location services for any Tock applications, we may collect and store information about your current location in order to enhance and customize your experience using such Tock applications (e.g., by showing you nearby Businesses).
Where Your Information Is Stored
Safeguarding Your Information
The safety and security of your information also depends on you. To protect your Tock Account, keep your account and password confidential. Do not share your Account or password with anyone or reuse your Tock Account password on third-party websites or applications. You are responsible for the activity that happens on or through your Tock Account. If you learn of any unauthorized use of your password or Tock Account, please email our Privacy Officer at email@example.com.
Unfortunately, we cannot ensure or warrant the security of any information you transmit to Tock. Any transmission of information is at your own risk. Once we receive your information, Tock uses commercially reasonable efforts to ensure the security of such information on our systems; however, we cannot guarantee that such information will not be accessed, disclosed, altered or destroyed by breach of any of our physical, managerial, technical or other safeguards.
If Tock learns of a security systems breach, we will use commercially reasonable efforts to notify you electronically so that you can take appropriate protective steps.
Review and Correction of Your Information and Deletion of Your Account
We will retain your information for as long as your Account is active or as needed to provide you with the Services. We may retain aggregated information about our users, and information that does not identify any individual, without restriction.
You may review and change your information by logging into the Site and visiting your Account. You may also email our Privacy Officer at firstname.lastname@example.org to request access to, correct or delete any information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
How to Opt Out of Having Your Information Used or Shared
If you would like to opt out of having your information shared with parties outside of Tock, its affiliates, and its third-party service providers and partners, except to the extent required by law, court order, or as requested by other government or law enforcement authority, please email our Privacy Officer at email@example.com.
If you’d like to have your email removed from our promotional mailing list or a Business’s promotional mailing list, please email our Privacy Officer at firstname.lastname@example.org. You may also opt-out of promotional email messages from Tock or a Business by following the instructions contained within the emails sent to you by Tock or a Business, respectively.
You may opt out of receiving text messages related to a given Tock Reservation at any time by replying to any text message received with “UNSUB” or emailing our Privacy Officer at email@example.com. You will also have the opportunity to avoid receiving text messages related to a given Tock Reservation when creating the Tock Reservation. You understand and agree that you will have to repeat the opt-out process for any Tock Reservation for which you have agreed to receive text messages, but for which you no longer wish to receive them. You may opt out of receiving text messages for all of your Tock Reservations by emailing our Privacy Officer at firstname.lastname@example.org. You acknowledge and agree that you may continue to receive text messages for a short time while an opt-out request is processed.
You can use the settings on your mobile device to enable or turn off mobile push notifications from Tock and location services for any Tock applications.
Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent; however, some areas of the Site will not function properly if you do so. To learn more about cookies and your options regarding their use, click here: http://www.allaboutcookies.org.
You may opt out of third-party analytics companies’ collection and processing of your information through the Site. Click here to opt out of Google Analytics; click here to opt out of Google Ads; click here to opt out of FullStory; and click here to opt out of Facebook Pixel.
At this time, we do not recognize or respond to any Do Not Track signals.
A Note About Children
The Site is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect information from children under 18. If you are under 18, do not use or provide any information on the Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the features of the Site or provide any information about yourself to us, including your name, address, phone number, or email address. If we learn we have collected or received information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please email our Privacy Officer at email@example.com.
A Word of Caution About Third Parties
Accessing a Third-Party Website Through the Site
Communicating with Third Parties Through the Site
European, Swiss and UK Residents
Under European, Swiss and UK law, European, Swiss and UK residents have the right to access personal information Tock holds about them and information about how such personal information is being processed; request Tock to make changes necessary to ensure their personal information is accurate; request the deletion of their personal information; object to the processing of their personal information for any reason; and revoke any consent given with respect to personal information at any time. If you wish to exercise your rights, please email our Privacy Officer at firstname.lastname@example.org.
Data Privacy Frameworks
Tock complies with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. Data Privacy Framework (each individually and jointly, the “Data Privacy Frameworks”), as applicable, the European Economic Area (“EEA”), Switzerland and the UK . Our affiliate Squarespace, Inc. has certified to the U.S. Department of Commerce its adherence to the Data Privacy Frameworks regarding the processing of personal information received from the EEA, Switzerland and/or the United Kingdom, and we are a covered entity under Squarespace, Inc.’s certification. You can find Squarespace’s certification here. Tock is committed to treating personal information received from the EEA, Switzerland and/or the United Kingdom pursuant to the Data Privacy Frameworks in accordance with the principles thereof (the “DPF Principles”). You can learn more about the Data Privacy Frameworks and DPF Principles by visiting https://www.dataprivacyframework.gov/.
If you have a question or complaint you believe to be within the scope of our Data Privacy Frameworks certification, please contact us first at email@example.com. We'll respond within 45 days.
For any complaints that we can’t resolve directly, JAMS is the independent organization responsible for reviewing and resolving complaints about our Data Privacy Frameworks compliance. You can contact JAMS free of charge at https://www.jamsadr.com/eu-us-data-privacy-framework. JAMS is an alternative dispute resolution provider based in the U.S.
If your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under the DPF Principles. For purposes of enforcing compliance with the Data Privacy Frameworks, we are subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.
Nothing in the Data Privacy Frameworks affects your rights as a data subject to the extent we use any European Commission approved standard data protection clauses for transfers to the US.
California Consumer Protection Act (“CCPA”)
Under the CCPA, California residents have the right to access personal information Tock holds about them and information about how such personal information is collected, used and shared and request the deletion of their personal information. If you wish to exercise your rights, please email our Privacy Officer at firstname.lastname@example.org.