Last updated May 28, 2020
The Information Tock Collects, and How Tock Collects It
When you create an Account, book a reservation, or place or pay for an order in-person
When you register for an Account on Tock, you provide information about yourself, including your name, email address, phone number, physical address, birthday and other important dates, company name, job title, a photograph, credit card information, cuisine and hospitality preferences, and dietary restrictions, including allergies and aversions. If you register for an Account using a third party, such as Google or Facebook, you authorize us to collect and use any information that you agreed such third party could provide to us in your privacy settings with such third party. You can modify your privacy settings with such third party directly.
When you book a reservation through Tock, we collect information about your transaction, including the name and location of the restaurant, bar, winery, brewery, or other venue (“Business”) at which you booked the reservation, the date and time of your reservation, your credit card information, and the amount you pay.
When you place or pay for an order in-person through Tock, we collect information about your transaction, including the name and location of the Business at which you order, the date and time at which you order and pay, the experiences or items you order, your credit card information, and the amount you pay.
When you communicate with the Tock team
When you communicate with us through the Site or via email or text, we keep a record of your communications.
Through cookies and other automatic data collection technologies
Tock uses automatic data collection technologies to collect information when you visit and use the Site. Information collected by Tock through these technologies includes your IP address, the city in which your IP address is located, the type and version of browser you are using, the website from which you came, your language preference, and the way in which you interact with the Site. The technologies we use for automatic data collection include:
We do not require you to provide us with information to gain access to the Site; however, you may not be able use certain features, products or services (including, without limitation, the Service) unless such information is provided. You hereby consent to our collection of your information as outlined herein. To learn about how to opt out of having your data collected, please see “How to Opt Out of Having Your Information Used or Shared” below.
How Your Information Is Used by Tock, and With Whom Tock Shares It
We use the information that we collect about you or that you provide to us, including any personal information, (i) to present the Site and its contents to you; (ii) to provide you with information, products or services that you request from us; (iii) to provide you with notices about your Account; (iv) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (v) to notify you about changes to the Site or the Service; (vi) to alert you to new developments, features and enhancements to the Site or Service and events of interest; (vii) to allow you to participate in the interactive features of the Site; (viii) to solicit feedback from you; (ix) to make updates to and to “debug” the Site or the Service; (x) to fulfill any purpose for which you provide it; and (xi) for any other purpose with your consent.
If you provide us with your email address and phone number when you create an Account or at any other time, you are expressly opting-in to receive email, SMS text messages related to your reservation from Tock and Businesses, and push notifications from Tock relating to the Site and Services. You acknowledge that messaging and data rates may apply depending on your mobile phone service provider and that you are solely responsible for paying such rates.
If you opt in to using location services for any Tock applications, we may collect and store information about your current location in order to enhance and customize your experience using such Tock applications (e.g., by showing you nearby Businesses).
Where Your Information Is Stored
Safeguarding Your Information
The safety and security of your information also depends on you. To protect your Tock Account, keep your account and password confidential. Do not share your Account or password with anyone or reuse your Tock Account password on third-party websites or applications. You are responsible for the activity that happens on or through your Tock Account. If you learn of any unauthorized use of your password or Tock Account, please email our Privacy Officer at email@example.com.
Unfortunately, we cannot ensure or warrant the security of any information you transmit to Tock. Any transmission of information is at your own risk. Once we receive your information, Tock uses commercially reasonable efforts to ensure the security of such information on our systems; however, we cannot guarantee that such information will not be accessed, disclosed, altered or destroyed by breach of any of our physical, managerial, technical or other safeguards.
If Tock learns of a security systems breach, we will use commercially reasonable efforts to notify you electronically so that you can take appropriate protective steps.
Review and Correction of Your Information and Deletion of Your Account
We will retain your information for as long as your Account is active or as needed to provide you with the Services. We may retain aggregated information about our users, and information that does not identify any individual, without restriction.
You may review and change your information by logging into the Site and visiting your Account. You may also email our Privacy Officer at firstname.lastname@example.org to request access to, correct or delete any information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
How to Opt Out of Having Your Information Used or Shared
If you would like to opt-out of having your information shared with parties outside of Tock, its affiliates, and its third-party service providers and partners, except to the extent required by law, court order, or as requested by other government or law enforcement authority, please email our Privacy Officer at email@example.com.
If you’d like to have your name removed from our promotional mailing list or a Business’s promotional mailing list, please email our Privacy Officer at firstname.lastname@example.org. You may also opt-out of promotional email messages from Tock or a Business by following the instructions contained within the emails sent to you by Tock or a Business, respectively.
You may opt-out of receiving SMS text messages related to your reservation from Tock or a Business at any time by emailing our Privacy Officer at email@example.com or replying to any text message received with “STOP”.
You can use the settings on your mobile device to enable or turn off mobile push notifications from Tock and location services for any Tock applications.
Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent; however, some areas of the Site will not function properly if you do so. To learn more about cookies and your options regarding their use, click here: http://www.allaboutcookies.org.
You may opt out of third-party analytics companies’ collection and processing of your information through the Site. Click here to opt out of Google Analytics; click here to opt out of Google Ads; click here to opt out of FullStory; and click here to opt out of Facebook Pixel.
At this time, we do not recognize or respond to any Do Not Track signals.
A Note About Children
The Site is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect information from children under 18. If you are under 18, do not use or provide any information on the Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the features of the Site or provide any information about yourself to us, including your name, address, phone number, or email address. If we learn we have collected or received information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please email our Privacy Officer at firstname.lastname@example.org.
A Word of Caution About Third Parties
Accessing a Third-Party Website Through the Site
Communicating with Third Parties Through the Site
Europe and UK Residents
Under Europe and UK law, Europe and UK residents have the right to access personal information Tock holds about them and information about how such personal information is being processed; request Tock to make changes necessary to ensure their personal information is accurate; request the deletion of their personal information; object to the processing of their personal information for any reason; and revoke any consent given with respect to personal information at any time. If you wish to exercise your rights, please email our Privacy Officer at email@example.com.
EU-US & Swiss-US Privacy Shield
In compliance with the Privacy Shield Principles, Tock commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Tock at firstname.lastname@example.org.
Tock has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, you may contact or visit JAMS at https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
If your complaint is not resolved by Tock or JAMS, you may, under certain conditions, invoke binding arbitration for complaints regarding Privacy Shield compliance. For more information, please see Annex 1, Section C of the E.U.-U.S. Privacy Shield Framework at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
In the context of an onward transfer, a Privacy Shield organization has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. The Privacy Shield organization shall remain liable under the Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
The Federal Trade Commission has jurisdiction over Tock’s compliance with the Privacy Shield.
California Consumer Protection Act (“CCPA”)
Under the CCPA, California residents have the right to access personal information Tock holds about them and information about how such personal information is collected, used and shared and request the deletion of their personal information. If you wish to exercise your rights, please email our Privacy Officer at email@example.com or call us at (855) 910-8010.