Tock Help Center

Reservation FAQ

I need help with my reservation.

While we provide the technology for our partners, we cannot take any action on their behalf. If you have questions or need help with your reservation, we recommend contacting the business directly. You can find their contact information on your reservation confirmation in your profile, or in your reservation confirmation email.

If you are having difficulties reaching the business, please email info@tockhq.com with your name, email, and confirmation number.

Can I cancel my reservation?

Your reservation confirmation email will contain specific information about the cancelation policy for your reservation, so please review this policy for more information.

Free reservations can always be canceled through Tock, but each business on Tock sets their own cancelation policies for deposit and prepaid bookings. The policies set by each business on Tock will determine if, when, and how a reservation can be canceled.

When online cancelation is available for your reservation, you will be able to cancel your booking from the reservation confirmation in your profile, or from within your reservation confirmation email. Some businesses may request that you contact them directly if you wish to cancel your reservation.

How can I see and manage my waitlist requests?

Active waitlist requests will be shown alongside your reservations via your Tock app or browser. You will have the option to remove yourself from the waitlist.

Can I transfer my reservation?

Transferring allows you to give or sell your reservation for any amount up to the original purchase price.

Some paid reservations and events can be transferred through Tock, but each business has their own transfer policies.

Tock To Go orders, reservations with discounts, and reservations booked with Chase points cannot be transferred. Only one transfer can be in progress at any time.

If transferring is available for your reservation, you will be able to transfer it from the reservation confirmation in your profile or by clicking “Manage” from within your reservation confirmation email.

Why do I get charged when adding a credit card?

Adding a credit card may require a small test charge to validate your account. Don’t worry, this is a test charge that will disappear after confirming your account.

I have a question about my deposit

Please contact the business for any questions related to reservation deposits. You can find their contact information on your reservation confirmation in your profile, or in your reservation confirmation email.

I purchased a reservation within Chase Ultimate Rewards. Why don't I see it in my reservations?

Reservations purchased within Chase Ultimate Rewards will only show under your Tock Profile within the Chase Ultimate Rewards application.

Profile FAQ

I want to delete my Tock account.

As long as you don’t have any upcoming reservations, you can delete your Tock account by following the below self-service steps:

Log in to your Tock account
From your Account page, scroll down to Delete account section
Click Delete My Account button
Select the reason for deletion
Click Delete My Account to permanently delete account

If your Tock account has upcoming reservations, you will need to cancel them in order to delete your Tock account. If you are not able to login to your Tock account but wish to delete it, you may also request manual deletion by emailing privacy@tockhq.com with the subject “Delete Tock Account.” Please note that we may need to verify your identity in connection with such manual requests, and such verification process may require you to provide us with additional information.

What happens when I delete my Tock account?

Deleting your account terminates your relationship with Tock. Here’s what that means:

We'll delete your account and any personal data linked to your account from our systems.
After your account is deleted, your account, gift card balance and any reservations associated with your account may not be recoverable.

Please note that:

deleting your account only deletes data which Tock controls. Restaurants or other businesses with whom your account has made reservations or other bookings via Tock may have their own data about you. With respect to any such business-controlled data, you will need to reach out directly to each such business.
our Privacy Policy includes additional information related to account deletion.

Gift Card FAQ

Tock no longer offers Tock gift cards, but for those with a remaining gift card balance, these items will answer the most common questions.

Can I use a Tock gift card at the business?

No. Tock gift cards can only be used when purchasing online.

Where can Tock gift cards be used?

Gift cards can only be spent at US businesses. See complete terms and conditions.

Do gift cards expire?

Once a gift card has been added to your Tock gift card balance, the funds do not expire.

How do I check my gift card balance?

You can check your gift card balance by logging into your Tock account and visiting the Gift Cards page in your account.

Can I use a gift card on a reservation I already booked?

No. Once a reservation has been booked you can’t change the payment method or add funds from your gift card balance.

Can I transfer a reservation that was booked using a gift card?

Yes. You can transfer and sell a paid reservation through Tock, which will debit your gift card balance first and then any remaining credit card payment.

Can I transfer funds from my gift card balance to another account?

No. Funds from a gift card balance cannot be transferred from one account to another, but reservations can be transferred.

Additional questions? Please contact us at questions@tockhq.com and we'll be happy to assist.