<h2>Latest Drops</h2>
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-71130" src="https://tock.wpenginepowered.com/wp-content/uploads/2022/06/unnamed.gif" alt="" width="750" height="380" />
<h3>Reduce no-shows to less than 2% with Tock’s No-Show Elimination Suite</h3>
Tock’s updated No-Show Elimination Suite gives you the ability to:
<ul>
<li><a href="https://tock.zendesk.com/hc/en-us/articles/21518936348692-Best-Practices-for-Credit-Card-Holds">Hold credit card numbers</a></li>
<li>Take deposits</li>
<li>Collect prepayment</li>
<li>Utilize automated confirmation, reminder emails and text messages</li>
</ul>
&nbsp;
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-71132" src="https://tock.wpenginepowered.com/wp-content/uploads/2022/06/unnamed-1.gif" alt="" width="750" height="402" />
<h3>Scan reservations with updated timeline colors</h3>
Our <a href="https://tock.zendesk.com/hc/en-us/articles/21837347541652-Understanding-Timeline-with-Availability-Planning">new color patterns</a> offer clarity, making it effortless to navigate through your upcoming bookings. Plus, we&#8217;ve revamped reservation statuses, ensuring it&#8217;s now simpler to spot overbookings, held, or locked reservations.
This latest change aligns us with the industry&#8217;s best practices.
&nbsp;
<h2>Recent Releases</h2>
<img loading="lazy" decoding="async" class="alignnone size-medium wp-image-70916" src="https://tock.wpenginepowered.com/wp-content/uploads/2023/12/5Star-800x448.webp" alt="" width="800" height="448" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2023/12/5Star-800x448.webp 800w, https://tock.wpenginepowered.com/wp-content/uploads/2023/12/5Star-768x430.webp 768w, https://tock.wpenginepowered.com/wp-content/uploads/2023/12/5Star-150x84.webp 150w, https://tock.wpenginepowered.com/wp-content/uploads/2023/12/5Star.webp 1072w" sizes="(max-width: 800px) 100vw, 800px" />
<h3>Encourage direct guest feedback with the new 5-star survey</h3>
Post-visit surveys have a new standardized <a href="https://tock.zendesk.com/hc/en-us/articles/360031260951-Post-Visit-Communications-and-Guest-Reviews">5-star format</a>.
This encourages guests to reach out directly, rather than post reviews online. Obtain honest and actionable guest feedback.
&nbsp;
Stay up to date with the latest product drops and updates <a href="https://www.exploretock.com/join/resources/category/product-release/">here</a>.

A monthly recap of Tock's most recent releases and updates from December.

December's Product Digestif

A monthly recap of Tock's most recent releases and updates.

Article

December’s Product Digestif

“Restaurants are one of those industries that just get nickel-and-dimed by many vendors,” says RJ Tursi, owner of <a href="https://www.exploretock.com/exile-brewing-company/">Exile Brewing Co.</a> in Des Moines, Iowa. “It&#8217;s a low-margin business where you really have to do your best to control your costs.” 
Around three years ago, Tursi had to make a choice to keep the cost of Exile’s reservation platform under control. At the time, he used OpenTable, which was set to increase fees—a monthly charge in addition to per-cover charges as high as $1 for each guest. 
With multiple dining spaces and special events offered throughout the year—including its popular SnowGlobe Des Moines holiday pop-up—Exile Brewing needed a reservation platform that could do it all for a lot less than OpenTable was charging. It was time to go in a different direction. 
After Tursi got a look at Tock’s features, he realized that the versatile, all-in-one table management tool could seriously enhance Exile’s operations for one flat, affordable monthly rate. “As I was seeing all the features Tock had, I realized we could exploit those to really dial in our pop-up SnowGlobe experience,” he says. 
Now, Exile uses Tock year-round for everyday dinner reservations, beer garden bookings, one-off beer dinners, holiday events, and weekly brewery tours. 
Here’s how Tock’s robust, customizable tools helped Tursi and his team increase covers by more than one-third in their first year on the platform—32.97%, to be exact. 
Challenge
Reduce overhead costs for table management software. 
Tock Solution
When OpenTable’s fees were set to increase, Tursi knew it was time to make a change. In addition to a monthly fee to use the platform, he recalls that Exile had to pay $1 for every reservation made on OpenTable and $.25 per cover for bookings through other sources. With a high-volume, revenue-driving event like SnowGlobe—which takes over Exile’s entire space for several weeks with eye-popping Christmas-themed decor—the costs became astronomical. 
“When you&#8217;re running thousands of people through, that adds up,” Tursi says. “There&#8217;s no reason to be charging like that. When Tock came along for $250 a month, period, it was a no-brainer.”
By switching to Tock, Exile cut costs significantly and made budgeting that much easier with a low, flat rate. 
Results
<ul>
<li style="font-weight: 400;" aria-level="1">No per-cover fees, cutting overhead and increasing profitability.</li>
<li style="font-weight: 400;" aria-level="1">Flat monthly fee simplifies budgeting.</li>
</ul>
<figure id="attachment_71440" aria-describedby="caption-attachment-71440" style="width: 800px" class="wp-caption alignnone"><img loading="lazy" decoding="async" class="size-medium wp-image-71440" src="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-800x571.jpg" alt="" width="800" height="571" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-800x571.jpg 800w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-1008x720.jpg 1008w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-768x549.jpg 768w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-1536x1097.jpg 1536w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-150x107.jpg 150w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10-1512x1080.jpg 1512w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/EXILE24_SnowGlobe-10.jpg 2048w" sizes="(max-width: 800px) 100vw, 800px" /><figcaption id="caption-attachment-71440" class="wp-caption-text">Exile&#8217;s annual holiday pop-up, known as SnowGlobe, will return this season.</figcaption></figure>
 
Challenge
Boost profitability and streamline the flow of guests for a high-volume holiday experience. 
Tock Solution
Guests responded to SnowGlobe in a big way—which meant that parties wanted to spend longer than their allotted 90 minutes among the colorful Christmas lights and holiday cheer. But the impact on turn times meant longer waits for other guests. 
“People want to hang out for a really long time because the place looks incredible and it&#8217;s a great atmosphere, and that was really holding us back,” Tursi says. 
Staff customized the experience pages and guest reminders for SnowGlobe to emphasize the 90-minute limit when booking and in pre-visit emails. The increased communication helped manage guest expectations and keep turn times on track. 
On the back end, Exile used Tock’s automatic pacing function to turn over the entire restaurant every 90 minutes, evening out the volume of guests and preventing the staff from getting overwhelmed. 
“With that 15-minute pacing function, we wouldn&#8217;t just get blasted at certain points and then kind of slow at other points,” Tursi says. “We just had this nice steady flow of people coming through.”
Results
<ul>
<li style="font-weight: 400;" aria-level="1">Customizable experience pages and guest communications help set expectations. </li>
<li style="font-weight: 400;" aria-level="1">Automatic pacing ensures even guest flow, even for a high-volume experience.</li>
</ul>
<figure id="attachment_71409" aria-describedby="caption-attachment-71409" style="width: 800px" class="wp-caption alignnone"><img loading="lazy" decoding="async" class="size-medium wp-image-71409" src="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-800x539.jpg" alt="" width="800" height="539" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-800x539.jpg 800w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-1068x720.jpg 1068w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-768x518.jpg 768w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-1536x1035.jpg 1536w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-2048x1380.jpg 2048w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-150x101.jpg 150w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Exile-Brewing-Tock-c13d254f-746e-4fe5-b013-6684a7c1e100-EDITED-1602x1080.jpg 1602w" sizes="(max-width: 800px) 100vw, 800px" /><figcaption id="caption-attachment-71409" class="wp-caption-text">The busy patio at Exile.</figcaption></figure>
 
Challenge
Manage high-volume experiences alongside everyday service to smooth operations and maximize revenue.
Tock Solution
SnowGlobe isn’t Exile’s only holiday pop-up. Throughout October, the business’s beer garden and upstairs dining room host The Haunting at Exile, with Halloween-themed decor, drinks, and food, plus ticketed events like a beer dinner and a pumpkin carving contest. Elsewhere in the space, regular service continues as usual. 
Exile needed a table management tool that would offer the flexibility to manage multiple experiences taking place throughout the space. Tock features, like Multi-Experiences Tables, allows them to do just that. 
“It’s great how you can assign experiences to tables and then offer those experiences during the same availability window,” he says. “It makes taking reservations way easier than writing it down on paper and trying to lay everything out. The way Tock puts the puzzle together for you automatically is pretty sweet.” 
Results
<ul>
<li style="font-weight: 400;" aria-level="1">Robust features enable businesses to pull off ambitious, creative experiences alongside regular service.</li>
</ul>
 
Request a demo to learn more about switching to Tock. If you’re already a customer, talk to hospitality about launching an experience today.

The Des Moines restaurant and brewery needed an alternative to OpenTable’s ever-increasing fees for their holiday pop-up experience.

Exile Brewing Co. boosted covers by 30% and streamlined holiday operations with Tock

The Des Moines restaurant and brewery needed an alternative to OpenTable’s ever-increasing fees for their holiday pop-up experience. 


You can’t be overdressed for dinner at <a href="https://www.exploretock.com/canlis/">Canlis</a>, the 74-year-old Seattle fine dining restaurant, set in a stunning mid-century modern building. All year long, third-generation owners and brothers Mark and Brian Canlis lead a team of more than 100 staff members through the restaurant’s standard seven-course tasting menu of New American and Pacific Northwest fare.
But on New Year’s Eve, the Canlis team transforms the restaurant for an annual blowout costume party. Each year has a different theme to get guests excited about dressing in costume and dancing into the night. 
“The parties we throw are super fun, elaborate, and not fancy, but it’s still fine dining, because there&#8217;s that intentionality behind it,” says dining room manager Kelsey Thibodeau. “It&#8217;s on brand because it&#8217;s purposeful.”
In 2023, Canlis chose a Midnight on the High Seas theme. For one night, the restaurant itself was transformed. The team created a ball pit “sea,” installed a mechanical bull dressed up as a shark, and turned their dance floor into the deck of a pirate ship, complete with a mast.
“We put this much intention and planning into every single day, but for the parties, we’re just doing it differently,” Thibodeau says. “The community involvement is huge.”  
Putting on a New Year’s Eve bash à la Canlis takes months of planning and strict attention to detail. The last thing the team wants is to be worrying about setting up the event on their reservation platform or putting out fires with guest communication, especially as everyday business ramps up in December. With support from Tock, they’re able to provide flawless service day to day while ensuring that big events like Midnight on the High Seas go off without a hitch. 
“I&#8217;ve used Tock now at two fine dining restaurants, and I can attest that it is a wonderful platform,” Thibodeau says. “I really enjoy it.”
Here’s how Canlis uses Tock to provide the impeccable guest experience that’s been its signature for generations—and execute big, creative events like Midnight on the High Seas, which brought in $139k in revenue.
<figure id="attachment_71395" aria-describedby="caption-attachment-71395" style="width: 800px" class="wp-caption alignnone"><img loading="lazy" decoding="async" class="wp-image-71395 size-medium" src="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-800x533.jpg" alt="" width="800" height="533" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-800x533.jpg 800w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-1080x720.jpg 1080w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-768x512.jpg 768w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-1536x1024.jpg 1536w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-2048x1366.jpg 2048w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-150x100.jpg 150w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-60-1620x1080.jpg 1620w" sizes="(max-width: 800px) 100vw, 800px" /><figcaption id="caption-attachment-71395" class="wp-caption-text">The dining room transforms every New Year&#8217;s Eve.</figcaption></figure>
&nbsp;
Challenge
Manage online reservations in a way that’s streamlined, modern, and efficient—but allows for a personal, intentional touch. 
Tock Solution
Canlis uses Tock for their standard tasting menu reservations as well as special events. This provides guests with one convenient, frictionless way to book while storing essential information for the staff on a single platform. The service team pulls reports from Tock to plan each night’s seating arrangements by hand and review detailed guest data before the pre-shift meeting. 
“Canlis is very much a maitre d’-driven restaurant. Each night, we’re figuring out, what&#8217;s the vibe? Where are these people going? What energy needs to be created?” Thibodeau says. “We’re keeping in-depth notes on our guests for every occasion, learning about people before they come in, and trying to create the best fit for their evening. Tock makes it easy to manage all this information.”
Results
<ul>
<li style="font-weight: 400;" aria-level="1">Robust data collection and customizable layouts streamline table management for staff.</li>
<li style="font-weight: 400;" aria-level="1">Guests enjoy a convenient online booking process that still allows staff to personalize seating and service.</li>
</ul>
&nbsp;
<figure id="attachment_71397" aria-describedby="caption-attachment-71397" style="width: 800px" class="wp-caption alignnone"><img loading="lazy" decoding="async" class="wp-image-71397 size-medium" src="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-800x533.jpg" alt="" width="800" height="533" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-800x533.jpg 800w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-1080x720.jpg 1080w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-768x512.jpg 768w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-1536x1024.jpg 1536w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-2048x1366.jpg 2048w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-150x100.jpg 150w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Canlis-NYE2023-Crimson-Haze-16-1620x1080.jpg 1620w" sizes="(max-width: 800px) 100vw, 800px" /><figcaption id="caption-attachment-71397" class="wp-caption-text">When it comes to decorating for special events, Canlis doesn&#8217;t hold back.</figcaption></figure>
&nbsp;
Challenge
Create and promote polished, engaging special events alongside everyday reservations. 
Tock Solution
With Tock’s robust, versatile platform, Canlis can manage business-as-usual reservations and special experiences all in one place. Thibodeau values the platform’s simple, intuitive interface for creating experiences like the New Year’s Eve bash.
“Events are really intuitive to build in Tock,” she says. “It prompts you with all the things someone might have a question about, so you can&#8217;t forget to include anything. That’s really helpful when you&#8217;re planning something big.” 
Once an event goes live, Tock’s clear, easy-to-navigate interface guides guests smoothly through the booking process while highlighting each unique offering. 
“From the guest perspective, Tock is very easy to use. There’s no question about what to do when you&#8217;re trying to get a ticket for something, which is really great,” Thibodeau says. “You build it out, set the time, and you can sit back and relax while watching it get booked, which is really wonderful.”
Results
<ul>
<li style="font-weight: 400;" aria-level="1">Intuitive, reliable tools make creating events simple and easy.</li>
<li style="font-weight: 400;" aria-level="1">Experience pages are clear and convenient for guests to navigate.</li>
</ul>
<figure id="attachment_71400" aria-describedby="caption-attachment-71400" style="width: 800px" class="wp-caption alignnone"><img loading="lazy" decoding="async" class="wp-image-71400 size-medium" src="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782-800x468.jpg" alt="" width="800" height="468" srcset="https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782-800x468.jpg 800w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782-1232x720.jpg 1232w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782-768x449.jpg 768w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782-150x88.jpg 150w, https://tock.wpenginepowered.com/wp-content/uploads/2024/09/Mushroom-e1725372044782.jpg 1497w" sizes="(max-width: 800px) 100vw, 800px" /><figcaption id="caption-attachment-71400" class="wp-caption-text">Canlis uses Tock to manage ordinary reservations alongside special events.</figcaption></figure>
&nbsp;
Challenge
Reach support staff and get answers fast when questions arise.
Tock Solution
Whether it’s business as usual or a one-night-a-year event, issues with table management software can make or break an event or service and affect a restaurant’s bottom line. Tock prides itself on providing accessible, top-tier support and training tools to ensure smooth sailing and quick resolutions for its customers. 
“I love that the team is there to answer questions when I have them,” Thibodeau says. “Tock is so open to our feedback. In every conversation I&#8217;ve had with them, the team has always been very receptive and excited about the future.” 
Results
<ul>
<li style="font-weight: 400;" aria-level="1">Responsive customer support saves time, streamlines operations, and keeps guests happy.</li>
</ul>
&nbsp;
Request a demo to learn more about switching to Tock. If you’re already a customer, talk to hospitality about launching a holiday experience today.

The iconic Seattle restaurant goes all out for its NYE party, engaging guests while maintaining its impeccable brand. 


How Canlis uses Tock to ring in the New Year—and earn $139k in revenue

The iconic Seattle restaurant goes all out for its annual New Year's Eve party, engaging guests while maintaining its impeccable brand. 


Business Type

Make it an experience

Platform

Booking

Operations

Resources

Resource articles

December’s Product Digestif

Latest Drops

Reduce no-shows to less than 2% with Tock’s No-Show Elimination Suite

Scan reservations with updated timeline colors

Recent Releases

Encourage direct guest feedback with the new 5-star survey

Resources to run a
better business, delivered to your inbox.

More Stories

Exile Brewing Co. boosted covers by 30% and streamlined holiday operations with Tock

Canlis used Tock to ring in the New Year—and earned $139k in revenue

Business Type

Make it .css-hwm26d{font-family:"Experience",serif;text-transform:inherit;font-weight:500;line-height:100%;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;}@media (min-width: 820px){.css-hwm26d{display:block;}}an experience

Platform

Booking

Operations

Resources

December’s Product Digestif

Latest Drops

Reduce no-shows to less than 2% with Tock’s No-Show Elimination Suite

Scan reservations with updated timeline colors

Recent Releases

Encourage direct guest feedback with the new 5-star survey

Resources to run a better business, delivered to your inbox.

More Stories

Exile Brewing Co. boosted covers by 30% and streamlined holiday operations with Tock

Canlis used Tock to ring in the New Year—and earned $139k in revenue

Make it an experience

Resources to run a
better business, delivered to your inbox.